Policies and Procedures for the industry


Policies and Procedures related to short-term accommodation in Queensland

This guide explains about all policies and procedures related to short-term accommodation, legal aid, necessary forms, insurance, landlord rights, emergency accommodation within Queensland

Rights and responsibilities with my holiday accommodation

1) No one wants their hard-earned holidays ruined by hotel booking dramas or a room that doesn't pass muster. So what rights do you have if things don't go to plan with your holiday accommodation?

What rights do you have under Australian Consumer Law if there's a problem with your holiday accommodation?


2) What safety issues you should know about the holiday and complain form 

When you arrive at your holiday accommodation it’s important to make sure it’s safe for your family. Products you hire must also be safe. Think safety first with these helpful tips.

Safety tips and complain form about the business


3) Help with renting, public community housing, need emergency and temporary?

Find out more about rent contract, Queensland housing strategy, legal and dispute support, your rights, and responsibilities 

Need help with Homes and Housing?


4) Need tenancy information and support, bond management, dispute resolution, investigation, and policy and education services

Find out more about tenancy agreement, Agents, and educational resources