Trouble Shooting Guide For Business Owners


I forgot my login details. How can I gain access to my account?

An e-mail with a link will be sent to your e-mail address to reset the password. Then simply follow the instructions. 

I have a problem. What do I do?

I can't find any answers on HelloQld trouble Shooting guide.

Please contact us on 0415150483 / 38789506 or send us an e-mail at [email protected]

I have uploaded an image but it seems distorted. What should I do?

We recommend uploading images that are less than 500X500 pixels.  Make sure these pictures are Jpg or Png format.

My FAQ's are getting lost?

This is due to the CK Editor.

Please click "Create" after you complete each FAQ. Otherwise, you may lose the information you have been working on. 

Please save your FAQ Questions in a separate Word File, so even if you lose it you can copy again.


I am not getting e-mails from any customers? But I came to know some customers have tried to send e-mails.

You must have typed an e-mail address you would prefer to log in to the system. Make sure to write your primary e-mail address which you would prefer to get all customer enquiries under Business E-mail.

I am getting different chalets when I update my business?

The system thinks you would prefer to select some other chalets also, so it is providing all possible chalets for you. Please go through each chalet and select the one which is most suitable for you.


Why my phone number is repeated on my Business page?

You have given the same phone number for the alternative number and for the primary phone number. If your primary phone number and alternative phone number is same please provide only one phone number.